What's Included
Our Helpdesk & QRT Services Cover
✔24/7 Helpdesk Support — round-the-clock facility helpdesk accessible via phone, app, and online portal
✔Quick Response Teams — trained on-site and on-call teams deployed for immediate issue resolution
✔SLA-Driven Escalation Protocols — defined response and resolution times with automatic escalation for breaches
✔Real-Time Work Order Tracking — live status updates on every raised issue from log to close
✔Multi-Channel Logging — issues raised via app, web portal, email, or phone — all tracked in one system
✔Root Cause Analysis — post-resolution review of recurring issues to prevent repeat occurrences
✔Performance Dashboards — live tracking of response times, resolution rates, and SLA compliance
✔Monthly Issue Reports — consolidated reporting on facility issues, trends, and response performance
Never Leave an Issue Unresolved
Get 24/7 helpdesk coverage and rapid response teams that eliminate facility downtime.
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Why It Matters
Facility issues don't follow business hours. A burst pipe at midnight, a power failure on a weekend, or a broken lift on a Monday morning all require immediate, competent response — not a ticket queue that gets reviewed in the morning.
Horizon's Helpdesk and QRT form the operational backbone of every facility engagement — ensuring every issue is logged, tracked, assigned, and resolved within defined SLA timelines, with full visibility for the client at every step.